Welcome to our Help Centre. If you can't find the answer you're looking for, feel free to get in touch—we're always happy to help.
Ordering
How do I place an order?
Simply browse our products, add your chosen items to your basket and complete checkout using our secure payment system.
Can I customise a PC before ordering?
Yes. We offer custom-built PCs and can often adjust specifications to suit your budget or requirements. If you're unsure what you need, contact us and we'll be happy to advise.
Do you test your PCs?
Yes. Every PC we build is thoroughly tested before dispatch to ensure it is fully functional and ready to use.
Shipping
How long does delivery take?
Delivery times vary depending on the product.
- Ready-to-ship PCs: Usually dispatched within 1–3 working days.
- Custom-built PCs: Build times will be provided before your order is completed.
- Parts & Accessories: Typically dispatched within 1–2 working days.
Do you provide tracking?
Yes. Once your order has been dispatched, you'll receive tracking details where available.
Returns & Warranty
Can I return my order?
Yes. Online purchases are covered by UK consumer law. Please see our Returns & Refund Policy for full details.
What if my PC develops a fault?
Please contact us as soon as possible. We'll work with you to diagnose the issue and arrange a repair, replacement or refund where appropriate under UK consumer law.
What warranty do you provide?
Warranty details vary depending on the product. Please refer to the product listing or our Warranty Policy for full information.
Technical Questions
Do your PCs come with Windows installed?
Yes, unless otherwise stated. Product listings will clearly state whether Windows is included.
Are your PCs upgradeable?
Most of our systems are designed to allow future upgrades such as RAM, storage and graphics cards. If you're unsure about a specific model, please ask before ordering.
Can I upgrade my PC later?
Absolutely. If you purchase a PC from CUSTM and would like to upgrade it in the future, we're happy to offer advice on compatible components.
Are your PCs new or refurbished?
This depends on the product.
We clearly state whether a system or component contains new, refurbished or pre-owned parts. Every PC is fully tested before sale regardless of the components used.
Payments
What payment methods do you accept?
We accept the payment methods shown at checkout. All payments are processed securely.
Can I reserve a PC?
Please contact us before purchasing. We may be able to reserve a system for a short period, but this cannot always be guaranteed.
Contact Us
If you still need help, we'd love to hear from you.
Email:
Business Hours
Monday – Friday: 9:00am – 6:00pm
Saturday: 10:00am – 4:00pm
Sunday: Closed
Our Promise
At CUSTM, we're committed to providing honest advice, quality products and excellent customer service. Whether you're buying your first gaming PC or upgrading your current setup, we're here to help every step of the way.
